Privacy Policy
1. General
Your privacy is important to Velta Malaysia (All-Hydrogen Sdn. Bhd.).
We are committed to protecting your personal information, and this Privacy Policy explains how we collect, use, store, and safeguard your data.
By interacting with us, using our website, submitting forms, or purchasing our products, you consent to the practices described in this policy.
2. Collection & Use of Personal Information
“Personal information” refers to data that can identify you as an individual, including:
- Name
- Delivery address
- Email address
- Contact number
- Product model & serial number
- Purchase details
- Warranty registration information
We collect personal information only when you voluntarily provide it to us.
We use your information for:
- Processing purchases, deliveries, warranty registrations, and service requests
- Providing customer support & after-sales service
- Contacting you regarding product updates, promotions, or service reminders
- Improving our products, website experience, and customer service
Information may be collected through:
- Use of our website (velta.my)
- Online forms, warranty registration, or service requests
- Customer support chats (WhatsApp, email, hotline)
- Participation in events, promotions, or campaigns
3. Access to Your Personal Information
You may request access to your stored personal data by writing to us (see Section 13).
A reasonable administrative fee may apply for processing access requests.
In certain situations allowed by Malaysian law, we may refuse access and will provide an explanation where required.
Exceptional cases include:
- When records are related to investigations of fraud, breach of contract, or law enforcement
- When another authority objects to releasing the data
- When disclosure may compromise other individuals’ privacy
4. Accuracy of Your Information
To keep your records accurate and up to date, please notify us in writing if there are changes to your:
- Contact details
- Delivery address
- Other relevant personal data
(Refer to Section 13 for contact information.)
5. Disclosure of Personal Information
We may disclose your information to:
- Service partners (couriers, installers, technicians)
- Agents assisting with delivery, servicing, or support
- Third-party service providers operating on our behalf
These parties are required to protect your information in accordance with this policy.
We may also disclose information when required by law, in legal proceedings, or to protect our rights.
6. Protection & Security of Your Data
We take reasonable technical and organisational precautions to safeguard your data, including:
- Secure servers
- Restricted access to personal information
- Encryption for sensitive information (where applicable)
However, no online transmission is fully secure, and we cannot guarantee absolute protection.
7. Choice to Opt-Out
We will only contact you for marketing communications if you have consented.
You may opt out anytime by writing to us.
After opting out, you will no longer receive promotional messages but may still receive essential service or warranty communications.
8. Access, Correction, or Deletion
You may request to:
- View your personal data
- Correct inaccurate information
- Delete your information (subject to legal retention requirements)
All such requests must be submitted in writing.
9. Cross-Border Data Transfers
Your information may be processed or stored on servers outside Malaysia where our service providers operate.
By using our services, you consent to such transfers.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically.
All changes will be posted on this page with a revised update date.
We encourage you to review this policy occasionally to stay informed.
11. Third-Party Websites
Our website may contain links to third-party sites.
We are not responsible for:
- Their privacy practices
- Their content
- How they collect or use your data
We recommend reviewing their privacy policies before submitting information.
12. Contact Velta
If you have questions about our Privacy Policy or how your personal information is handled, please contact us:
By Email
support@velta.my
By WhatsApp / Phone
+60 12 226 1777
By Mail
Velta Showroom, Experience Centre & Service Hub
LG3-05 & LG3-02, OOAK Retail, Kiara 163
Jalan Kiara 4
50480 Kuala Lumpur
Malaysia